We’re Here to Help

Start with why, not with what or how. You might say that Claire is a friendly voice who calls to check in each day in between your own calls or visits to ask how they’re doing and give helpful reminders about medications and appointments. It’s a regular phone call on the phone they already have, not a new gadget to learn, and with Claire’s check-ins, days have more structure, tasks are coordinated better, and everyone in the family care circle stays in sync. If they ask how it works, it’s fine to say Claire is powered by technology, but Loved’s ultimate goal is to improve the lives of older adults through better family relationships – not to replace the human connection.

There’s no technology for them to learn. Your loved one doesn’t use an app at all; Claire reaches them through a regular phone call on the phone they already have, whether that’s a landline or a cell phone. If they can answer the phone, they can use Loved. Start small: Add Claire to their phone contacts so her name appears when she calls, and be there for the first call or two. Most older adults settle into the routine quickly, because there’s nothing new to figure out, just a friendly voice calling at a familiar time.

Loved works through regular phone calls for older adults, so they can use a landline, basic cell phone, or smartphone. There’s no special software to install on their end. Family members and caregivers use the Loved mobile app on iPhones, Android smartphones, or most tablets to manage the care circle and view updates.

Yes. For the older adult, all that’s needed is a phone, either a landline or a cell phone. However, family members and caregivers will need a smartphone or tablet with internet connectivity to receive updates and stay connected through the platform.

You build the daily routine from your family dashboard. Pick the times for meals, medications, and activities, and Claire works those reminders into her call at the right point in the day. Everyone in the care circle sees the same schedule.

You can make reminder changes at any time. Log in to your family dashboard, change the reminder times or how often Claire calls, and the new schedule takes effect with her very next call.

No. Claire is the AI voice behind Loved’s daily phone calls. Custom-built by our team of engineers in close collaboration with aging care experts, she gives medication and appointment reminders, has a real conversation, and answers everyday questions. After each call, a short recap goes to your care circle, so your family knows how your loved one is really doing and can act on it. Claire doesn’t give medical advice and she doesn’t stand in for anyone in your family. She’s what keeps everyone in the loop between visits.

Yes! Claire is available around the clock, so your loved one can reach her any time of day or night, whether it’s to ask a quick question or just to check in. That’s why we encourage you to save Claire as a contact in your loved one’s phone so she’s always just one call away whenever she’s needed.

Yes. Claire searches the internet in real time during the call. If your dad asks whether he’ll need a jacket, Claire checks his local weather and tells him. Game times? News? “When does the pharmacy close?” She looks up the real answer on the spot, so your loved one gets today’s information without ever touching a screen.

Yes to both. During onboarding, you choose the days and times that work best for your loved one’s routine, whether that’s every morning after breakfast, three afternoons a week, or up to two calls per day. Claire then calls right on schedule, at the times your loved one comes to expect. Many families who want medication reminders morning and night choose two calls a day, one in the morning and one in the evening, timed around when medications are taken. And because routines change, the schedule isn’t locked in: You can update Claire’s call days, times, and frequency anytime from your family dashboard, and the new schedule takes effect with the very next call.

Claire learns from two sources: the daily conversations themselves, and what you tell her when you set up the care circle. If your mom mentions her garden, her grandson’s baseball season, or that she’d rather not get calls before nine, Claire remembers. Over time the calls sound less like a check-in and more like catching up with someone who knows her. The care circle owner can update those details anytime from the family dashboard.

Loved and Claire are built for daily check-ins and care coordination, not emergency detection. Claire cannot recognize when your loved one is having a medical emergency during a call, she cannot contact emergency services on your behalf, and she will not automatically alert you or anyone else if something goes wrong. If a conversation suggests an urgent situation, Claire will encourage your loved one to call 911 or reach out for immediate help. If real-time emergency detection or instant alerts are something your family needs, we recommend a dedicated medical alert device or service designed for that purpose.

Not in a clinical sense. Claire isn’t a medical device and she doesn’t measure or monitor anything. What she does is notice. If your dad mentions he’s been sleeping poorly, skipped lunch again, or felt unsteady getting up from his chair, that shows up in the recap your care circle sees after the call, so your family can follow up. Any health concern should always go to a medical professional.

Claire cannot diagnose medical conditions, prescribe medications, treat mental health crises, make medical decisions, make legal or financial decisions, or contact emergency services. For anything urgent or serious, contact your doctor, call 911, or reach out to a crisis helpline. Claire is best at giving reminders, managing schedules, and keeping your care team organized. Always consult a real person when in doubt.

Your family dashboard updates in real time. After each of Claire’s calls, everyone in the care circle sees how the call went, your loved one’s mood, and anything worth knowing, the moment it’s available. Every family member you’ve invited sees the same live feed, which means no more group-text chains asking, “Does Mom have an appointment today?” The dashboard also shows upcoming scheduled calls, and if Claire notices a change worth flagging, it appears there along with an alert to your phone or email.

The account administrator has full visibility across the care circle and decides what each caregiver can access. Depending on the permissions they’re given, caregivers may see care updates, scheduled check-ins, reminders, and/or summaries of Claire’s calls. Full conversational transcripts are stored securely and are not viewable in the app by anyone; only high-level summaries are shared, based on the permissions given to each member of the care circle.

Loved centralizes care coordination. You can share appointment reminders, medication schedules, task assignments, and health updates, all in one place. Every care circle also includes a shared family calendar, so doctor appointments and family visits stay visible to everyone you invite.

Yes. Every care circle includes a shared family calendar that everyone you invite can see. It brings your loved one’s care into a single view: doctor appointments, family visits, and anything else you add. When one person schedules Dad’s cardiology appointment, everyone sees it, and Claire can remind Dad about it on her next call. No more forwarding emails or wondering if your sister knows about Tuesday’s meeting. The calendar lives in your family dashboard, so whoever is helping, whether they’re next door or three states away, is looking at the same schedule.

Yes. An unlimited number of family members can take an active role in care coordination. Loved is designed to support collaborative caregiving, giving everyone access to shared schedules, reminders, and updates.

Yes. Many families use Loved for both parents, or for a parent and another relative. Each loved one gets their own care circle, with their own call schedule, their own Claire conversations, and their own wellness summaries, all managed from one account and one login. You can invite different family members to each care circle, so the siblings helping with Mom and the cousins helping with Aunt Ruth each see only the care circle they belong to. Add a new care circle anytime from your family dashboard. Each loved one needs their own subscription plan, and you can choose a different plan for each based on how often they’d like Claire to call. For example, you could keep one loved one on the free tier and choose a paid tier for another.

Both are easily done in the Loved app. Tap the care circle you want to update, and from there you can make your changes, like inviting new members to join. To remove a care circle entirely, tap the care circle, then choose Other Actions and select Delete. Changes take effect right away, and the rest of your care circles are never affected, so managing Mom’s circle never touches Dad’s.

Yes. There are different levels of admin and permission settings for owners, administrators, and members. Each care team member sees only the information relevant to their role. The owners and administrators for the account remain in control of who sees what.

Yes. As an account administrator, you can see a complete list of caregivers, their roles, and access permissions.

Absolutely! Grandchildren can be part of the care team as long as they’re at least 16 years old. They’ll get their own login and can participate in coordinating care tasks, keeping everyone connected and involved.

You can assign specific duties to care team members. Everyone can see who’s handling appointments, errands, or daily check-ins, making collaboration clearer and less stressful.

No. Loved complements the care your family already gives, and it works alongside any professional care your loved one has. Claire’s daily call gives your family additional insights to act on in between your own calls and visits: what your loved one talked about, how they sounded, what changed since yesterday. The shared calendar and task list make it easier for everyone to take a turn instead of one person carrying the entire load. The goal isn’t fewer calls and visits from you. It’s better ones.

Yes. Loved works alongside the care your loved one already has, whether that’s an adult day program, a home care aide, an assisted living community, or family taking turns. Claire’s daily call and the shared care circle don’t replace any of it. They give everyone helping – family and professional caregivers alike – the same picture of how your loved one is doing day to day. If Claire’s calls become confusing rather than welcome or helpful, you can change the schedule or pause them anytime from your family dashboard.

Loved is a monthly subscription, not a one-time purchase, so you have the flexibility to make changes or cancel at any time. There are no long-term contracts and no hidden fees. Current pricing is available on our website and within your account dashboard, and we’re committed to clear, straightforward pricing with no surprises.

Loved offers two ways to use the app: a free plan with basic features at no cost, and a paid plan with full access to all of Claire’s capabilities. You can also try the paid plan for free for 7 days before deciding. To see what’s included in each option, you can compare plans here.

Yes. Loved offers a 7-day free trial with full access to all of Claire’s features, so your family can experience how the check-ins, reminders, and care coordination tools work before committing to a subscription.

Currently, Loved is not covered by insurance. All plans are self-pay subscriptions.

An account administrator can cancel the subscription and close the account at any time. There’s no long-term contract or cancellation fee. You can also request that all data be deleted once the account is closed.

Your family’s conversations and account details are encrypted, both while they’re being sent and while they’re stored, and only the people you invite into your care circle can see them. You control your account settings, your loved one’s details, and who has access, and you can delete the account and its data at any time. The full details are in our privacy policy.

Only the people you invite into your care circle. The account administrator decides what each person can view, and access can be changed or removed at any time. We never sell your personal information to third parties.

HIPAA is a law that applies to doctors, hospitals, and insurance companies. Loved isn’t a healthcare provider and we don’t bill insurance, so HIPAA doesn’t govern how we handle your information, but that doesn’t mean we treat it casually. Your family’s conversations and check-in summaries are encrypted, visible only to the people you invite into your care circle, and never sold or shared with advertisers. You can delete your account and its data at any time. For questions about how we protect your information, contact support@loved.co.

When a family sets up Loved, we require that the loved one is aware of and consents to using Claire and having their information shared with their care circle, since Loved is meant to support them, not monitor them without their knowledge. From there, the account administrator controls who has access to information in Loved and what each person can see, and access can be updated or revoked at any time so families can adjust data sharing as needs change.

Your information is stored securely in the cloud using trusted, industry-standard infrastructure. Your data is encrypted at all times, both while it’s being sent and while it’s stored, so it can’t be easily read if intercepted. Access is limited based on your account’s permission settings, and we never sell your data. No system can guarantee it will never be breached, but if a breach ever occurs, we will notify affected families promptly and take immediate steps to secure the information. For full details, see our Privacy Policy, or email support@loved.co anytime.

Contact our customer support team at support@loved.co.

You can reach our team by emailing support@loved.co.

We do not offer a desktop app at this time, but you can easily access all features through our mobile app.