Start by explaining how Loved.co helps everyone stay connected and makes caregiving easier through daily check-in calls and a custom family app. Show them a quick demo and let them know they’re in control of what’s shared.
Loved.co is simple and intuitive, and your loved one can limit their use of the app to simply answering Claire’s calls if they choose. Start small, help answer a phone call and add Claire to their phone contacts. Regularly check in and help them build comfort at their own pace.
We do not offer a free trial at this time. You can review our features and support resources or contact us at support@loved.co before subscribing to find the right fit for your family.
Yes, Loved.co offers multiple pricing tiers so you can choose a plan that matches your needs and budget. Details about what’s included in each tier are available on our pricing page.
Currently, Loved.co is not covered by insurance. All plans are self-pay subscriptions.
Loved.co is offered as a monthly subscription, giving you flexibility to make changes or cancel at any time. There are no long-term contracts or hidden fees.
Pricing information is available on our website and within your account dashboard. We’re committed to offering clear, straightforward pricing with no surprises.
Loved.co centralizes care coordination. You can share appointment reminders, medication schedules, task assignments, and health updates, all in one place.
Your loved one controls what information is shared. Caregivers can access schedules and care tasks, but not private health records or personal conversations unless access is granted.
No. Loved.co is designed to simplify care planning and management, so you can spend less time coordinating and more time enjoying meaningful moments together as a family.
No, Claire is an AI assistant built into Loved.co to help with reminders and medication management, flag possible health concerns, offer guidance on common wellness topics, and answer common care questions. While not human, we’ve designed her to be helpful and responsive.
Yes! Claire is available around the clock, so your loved one can reach her any time of day or night, whether it’s a quick question or just a friendly check-in. That’s why we encourage you to save Claire as a contact in your loved one’s phone so she’s always just one call away whenever she’s needed.
Claire and Loved.co are not able to respond to urgent medical situations. If your loved one experiences an emergency, they should contact 911 or local emergency services right away. Claire will prompt users to seek immediate help if an emergency is mentioned during a conversation.
Claire does not provide real-time emergency alerts. While the platform is designed to support communication and reminders, it cannot notify family members instantly in the event of a medical emergency.
Claire cannot contact emergency services on your behalf. If a conversation suggests an urgent situation, Claire will encourage your loved one to call 911 or reach out for immediate help.
At this time, Claire does not automatically detect health changes. Loved.co offers tools to help track routines and wellness, but any concerns about health changes should always be discussed with a medical professional.
The AI companion learns through daily conversations with Claire and the preferences entered by the owner of the care circle. It adapts its responses to match your loved one’s interests and engaging experience over time.
Claire cannot diagnose medical conditions, prescribe medications, treat mental health crises, make medical decisions, or make legal or financial decisions. For anything urgent or serious, contact your doctor, call 911, or reach out to a crisis helpline. Claire is best at giving reminders, managing schedules, and keeping your care team organized. Always consult a real person when in doubt.
You can easily build custom daily routines right from your account dashboard. Simply select the specific times for meals, medications, and activities. The platform then automatically sends gentle reminders to keep everyone on track.
Adjusting schedules is quick and simple. You can log in to your account at any time to update reminder frequencies or shift specific appointments. The system immediately applies these updates to ensure seamless care coordination.
Yes, multiple family members can take an active role in care coordination. Loved.co is designed to support collaborative caregiving, giving everyone access to shared schedules, reminders, and updates.
Yes. There are different levels of admin and permission settings for owners, administrators, and members. Each care team member sees only the information relevant to their role. The owners and administrators for the account remain in control of who sees what.
Absolutely! Grandchildren can be part of the care team as long as they’re at least 16 years old. They’ll get their own login and can participate in care tasks, keeping everyone connected and involved.
You can assign specific duties to care team members. Everyone can see who’s handling appointments, errands, or daily check-ins, making collaboration clearer and less stressful.
Loved.co works on iPhones, Android smartphones, and most tablets. There’s no dedicated app for older phones, but you can access important notifications via SMS if needed.
Loved.co is designed for simplicity, your loved one only needs a phone to use the service. Claire connects through regular phone calls, so there’s no app to download, no screen to navigate, and no new device to learn. If they can answer a phone call, they can use Loved.co. Start small: help them add Claire to their contacts and answer the first call together, then let them build comfort at their own pace.
Yes. For the senior, all that’s needed is a phone, either a landline or a cell phone. Family members and caregivers will need a smartphone or tablet with internet connectivity to receive updates and stay connected through the platform. The interface is designed to be highly accessible and user-friendly for all ages.
Loved.co works directly through your mobile device or tablet. Simply log in to access all features.
We do not offer a desktop app at this time, but you can easily access all features through our mobile app.
Yes. You and your loved one can see a complete list of caregivers, their roles, and access permissions.
You can reach our team by emailing support@loved.co or through the contact form on our website. Support hours and additional information are listed in your account dashboard.
We take your family’s data security very seriously. The platform uses advanced encryption to keep all conversations and health information completely private. You always maintain full control over your account settings and personal details.
Only authorized care team members can view your family’s updates and schedules. We never sell your personal information to third parties. You decide exactly who gets access to your loved one’s profile.
Yes. Loved.co meets HIPAA security and privacy standards. While we’re not required to be HIPAA compliant as a family care coordination app (HIPAA applies to doctors, hospitals, and insurance companies), we’ve built our infrastructure to meet those standards because your family’s health information deserves that level of protection. This means your data is encrypted, access is strictly controlled, and we have formal processes in place to keep your information secure. We also never sell your family’s information. For questions about how we protect your information, contact support@loved.co.
Your loved one is always in control. Any sharing of information, whether with a caregiver, family member, or healthcare provider, requires explicit consent. You can revoke access at any time.
An administrator can pause or close their account at any time. You can request data deletion, and you will never be locked in.
Your data is securely stored in the cloud using enterprise-grade encryption and multi-factor authentication. However, no system is completely immune to risk; if a breach ever occurs, we will follow legal notification requirements and support affected users every step of the way.
Contact our privacy team at support@loved.co.