We’re Here to Help

Start by describing Loved in a way your family member can easily picture. You might say that Claire is a friendly voice who calls to check in, offer reminders, and help them feel more connected to the people who care about them. It is meant to feel like a simple phone call from someone they know, not like a new technology they have to learn. If questions about how it works come up, you can explain that Claire is AI-powered, but it is often best to begin with why you want them to use it: to make daily check-ins easier, help everyone stay connected, and give your family more peace of mind.

There’s no technology for them to learn. Your loved one doesn’t use an app at all; Claire reaches them through a regular phone call on the phone they already have, whether that’s a landline or a cell phone. If they can answer the phone, they can use Loved. Start small: add Claire to their phone contacts so her name appears when she calls, and be there for the first call or two. Most seniors settle into the routine quickly, because there’s nothing new to figure out, just a friendly voice calling at a familiar time.

Loved works through regular phone calls for seniors, so they can use a landline, basic cell phone, or smartphone. There’s no special software to install on their end. Family members and caregivers use the Loved mobile app on iPhones, Android smartphones, or most tablets to manage the care circle and view updates. Just log in to access everything.

Yes. For the senior, all that’s needed is a phone, either a landline or a cell phone. Family members and caregivers will need a smartphone or tablet with internet connectivity to receive updates and stay connected through the platform. The interface is designed to be highly accessible and user-friendly for all ages.

You can easily build custom daily routines right from your account dashboard. Simply select the specific times for meals, medications, and activities. The platform then automatically sends gentle reminders to keep everyone on track.

Adjusting schedules is quick and simple. You can log in to your account at any time to update reminder frequencies or shift specific appointments. The system immediately applies these updates to ensure seamless care coordination.

No, Claire is an AI assistant built into Loved to help with reminders and medication management, flag possible health concerns, offer guidance on common wellness topics, and answer common care questions. While not human, we’ve designed her to be helpful and responsive.

Yes! Claire is available around the clock, so your loved one can reach her any time of day or night, whether it’s to ask a quick question or just to check in. That’s why we encourage you to save Claire as a contact in your loved one’s phone so she’s always just one call away whenever she’s needed.

Yes. Claire searches the internet in real time during the call. If your dad asks whether he’ll need a jacket, Claire checks his local weather and tells him. Game times, news, “when does the pharmacy close,” she looks up the real answer on the spot, so your loved one gets today’s information without ever touching a screen.

Yes to both. During onboarding, you choose the days and times that work best for your loved one’s routine, whether that’s every morning after breakfast, three afternoons a week, or up to two calls per day. Claire then calls right on schedule, at the times your loved one comes to expect. Many families who monitor medication check-ins choose two calls a day, one in the morning and one in the evening, timed around when medications are taken. And because routines change, the schedule isn’t locked in: you can update Claire’s call days, times, and frequency anytime from your family dashboard, and the new schedule takes effect with the very next call.

The AI companion learns through daily conversations with Claire and the preferences entered by the owner of the care circle. It adapts its responses to match your loved one’s interests and engaging experience over time.

Loved and Claire are built for daily check-ins and care coordination, not emergency detection. Claire cannot recognize when your parent is having a medical emergency during a call, she cannot contact emergency services on your behalf, and she will not automatically alert you or anyone else if something goes wrong. If a conversation suggests an urgent situation, Claire will encourage your loved one to call 911 or reach out for immediate help. If real-time emergency detection or instant alerts are something your family needs, we recommend a dedicated medical alert device or service designed for that purpose.

Claire does not automatically detect health changes. Loved offers tools to help track routines and wellness, but any health concerns should always be discussed with a medical professional.

Claire cannot diagnose medical conditions, prescribe medications, treat mental health crises, make medical decisions, or make legal or financial decisions. For anything urgent or serious, contact your doctor, call 911, or reach out to a crisis helpline. Claire is best at giving reminders, managing schedules, and keeping your care team organized. Always consult a real person when in doubt.

Your family dashboard updates in real time. After each of Claire’s calls, everyone in the care circle sees how the call went, your loved one’s mood, and anything worth knowing, the moment it’s available. Every family member you’ve invited sees the same live feed, which means no more group-text chains asking “did anyone talk to Mom today?” The dashboard also shows upcoming scheduled calls, and if Claire notices a change worth flagging, it appears there along with an alert to your phone or email.

The account administrator has full visibility across the care circle and decides what each caregiver can access. Depending on the permissions they’re given, caregivers may see care updates, scheduled check-ins, reminders, and summaries of Claire’s calls. Full conversations and private health details are stored securely in the cloud, but they are not available for anyone to view in the app; only high-level summaries are shared, based on each person’s permissions.

Loved centralizes care coordination. You can share appointment reminders, medication schedules, task assignments, and health updates, all in one place. Every care circle also includes a shared family calendar, so doctor appointments and family visits stay visible to everyone you invite.

Yes. Every care circle includes a shared family calendar that everyone you invite can see. It brings your loved one’s care into one view: doctor appointments, family visits, and anything else you add. When one person schedules Dad’s cardiology appointment, everyone sees it, and Claire can remind Dad about it on her next call. No more forwarding emails or wondering if your sister knows about Tuesday. The calendar lives in your family dashboard, so whoever is helping, whether they’re next door or three states away, is looking at the same schedule.

Yes, multiple family members can take an active role in care coordination. Loved is designed to support collaborative caregiving, giving everyone access to shared schedules, reminders, and updates.

Yes. Many families use Loved for both parents, or for a parent and another relative. Each loved one gets their own care circle, with their own call schedule, their own Claire conversations, and their own wellness summaries, all managed from one account and one login. You can invite different family members to each care circle, so the siblings helping with Mom and the cousins helping with Aunt Ruth each see only the care circle they belong to. Add a new care circle anytime from your family dashboard. Each loved one needs their own plan, and you can choose a different plan for each based on how often they’d like Claire to call.

Both are done in the Loved app in a few taps. Tap the care circle you want to update, and from there you can make your changes, like inviting new members to join. To remove a care circle entirely, tap the care circle, then choose Other actions and select delete. Changes take effect right away, and the rest of your care circles are never affected, so managing Mom’s circle never touches Dad’s.

Yes. There are different levels of admin and permission settings for owners, administrators, and members. Each care team member sees only the information relevant to their role. The owners and administrators for the account remain in control of who sees what.

Yes. As an account administrator, you can see a complete list of caregivers, their roles, and access permissions.

Absolutely! Grandchildren can be part of the care team as long as they’re at least 16 years old. They’ll get their own login and can participate in care tasks, keeping everyone connected and involved.

You can assign specific duties to care team members. Everyone can see who’s handling appointments, errands, or daily check-ins, making collaboration clearer and less stressful.

No. Loved is designed to simplify care planning and management, so you can spend less time coordinating and more time enjoying meaningful moments together as a family.

Loved is a monthly subscription, not a one-time purchase, so you have the flexibility to make changes or cancel at any time. There are no long-term contracts and no hidden fees. Current pricing is available on our website and within your account dashboard, and we’re committed to clear, straightforward pricing with no surprises.

Loved offers two ways to use the app: a free plan with basic features at no cost, and a paid plan with full access to all of Claire’s capabilities. You can also try the paid plan free for 7 days before deciding. You can compare what’s included in each plan in the app.

Yes. Loved offers a 7-day free trial with full access to all of Claire’s features, so your family can experience how the check-ins, reminders, and care coordination tools work before committing to a subscription.

Currently, Loved is not covered by insurance. All plans are self-pay subscriptions.

An account administrator can cancel the subscription and close the account at any time. There’s no long-term contract or cancellation fee. You can also request that all data be deleted once the account is closed.

We take your family’s data security very seriously. The platform uses advanced encryption to keep all conversations and health information completely private. You always maintain full control over your account settings and loved ones’ personal details. For the full details, read our complete privacy policy at kindable.com/privacy. Loved is a Kindable creation, so one policy covers everything.

Only authorized care team members can view your family’s updates and schedules. We never sell your personal information to third parties. You decide exactly who gets access to your loved one’s profile.

HIPAA is a law that applies to doctors, hospitals, and insurance companies. Loved isn’t a healthcare provider and we don’t bill insurance, so HIPAA doesn’t govern how we handle your information, but that doesn’t mean we treat it casually. Your family’s conversations and check-in summaries are encrypted, visible only to the people you invite into your care circle, and never sold or shared with advertisers. You can delete your account and its data at any time. We also never sell your family’s information. For questions about how we protect your information, contact support@loved.co.

When a family sets up Loved, we ask that the loved one is aware of and consents to using Claire and having their information shared with their care circle, since Loved is meant to support them, not monitor them without their knowledge. From there, the account administrator controls who has access to information in Loved and what each person can see, and access can be updated or revoked at any time so families can adjust data sharing as needs change.

Your information is stored securely in the cloud using trusted, industry-standard infrastructure, which is what keeps your whole care circle in sync so everyone sees the same updates no matter where they are. Your data is encrypted at all times, both while it’s being sent and while it’s stored, so it can’t be easily read if intercepted. Access is limited based on your account’s permission settings, and we never sell your data. No system can guarantee it will never be breached, but if a breach ever occurs, we will notify affected families promptly and take immediate steps to secure the information. For full details, see our Privacy Policy, or email support@loved.co anytime.

Contact our customer support team at support@loved.co.

You can reach our team by emailing support@loved.co or through the contact form on our website. Support hours and additional information are listed in your account dashboard.

We do not offer a desktop app at this time, but you can easily access all features through our mobile app.