Start with why, not with what or how. You might say that Claire is a friendly voice who calls to check in each day in between your own calls or visits to ask how they’re doing and give helpful reminders about medications and appointments. It’s a regular phone call on the phone they already have, not a new gadget to learn, and with Claire’s check-ins, days have more structure, tasks are coordinated better, and everyone in the family care circle stays in sync. If they ask how it works, it’s fine to say Claire is powered by technology, but Loved’s ultimate goal is to improve the lives of older adults through better family relationships – not to replace the human connection.

No. Claire is the AI voice behind Loved’s daily phone calls. Custom-built by our team of engineers in close collaboration with aging care experts, she gives medication and appointment reminders, has a real conversation, and answers everyday questions. After each call, a short recap goes to your care circle, so your family knows how your loved one is really doing and can act on it. Claire doesn’t give medical advice and she doesn’t stand in for anyone in your family. She’s what keeps everyone in the loop between visits.

Yes. Claire searches the internet in real time during the call. If your dad asks whether he’ll need a jacket, Claire checks his local weather and tells him. Game times? News? “When does the pharmacy close?” She looks up the real answer on the spot, so your loved one gets today’s information without ever touching a screen.

Yes! Claire is available around the clock, so your loved one can reach her any time of day or night, whether it’s to ask a quick question or just to check in. That’s why we encourage you to save Claire as a contact in your loved one’s phone so she’s always just one call away whenever she’s needed.

The account administrator has full visibility across the care circle and decides what each caregiver can access. Depending on the permissions they’re given, caregivers may see care updates, scheduled check-ins, reminders, and/or summaries of Claire’s calls. Full conversational transcripts are stored securely and are not viewable in the app by anyone; only high-level summaries are shared, based on the permissions given to each member of the care circle.

Yes. Every care circle includes a shared family calendar that everyone you invite can see. It brings your loved one’s care into a single view: doctor appointments, family visits, and anything else you add. When one person schedules Dad’s cardiology appointment, everyone sees it, and Claire can remind Dad about it on her next call. No more forwarding emails or wondering if your sister knows about Tuesday’s meeting. The calendar lives in your family dashboard, so whoever is helping, whether they’re next door or three states away, is looking at the same schedule.